Question 1

What is a resident management company?

Accepted Answer

It is a company that deals with the management of your building.

Question 2

What happens in the case of an emergency?

Accepted Answer

Property managers work out of hours to cater for emergencies.

Question 3

How do I provide feedback for your services?

Accepted Answer

Please contact us via our online form.

Question 4

What are service charges and how are they calculated?

Accepted Answer

These charges usually cover issues like general repairs, building insurance and lighting, lifts, or cleaning (if applicable).

Question 5

What will be a surplus/deficit and why did I get an additional invoice?

Accepted Answer

A surplus is when expenditure for property maintenance was less than the budget. A deficit is when expenditure exceeds the budget. In case of a surplus, a credit note is raised for you. For a deficit, an additional service note is issued.

Question 6

Who is a managing agent?

Accepted Answer

A managing agent is appointed by the property management company to over the building.

Property inspections, and management services in Essex

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